About the role
You'll be the friendly voice of ServeMate. Takeaway and restaurant owners come to you when they need a hand, and you get them sorted so they can get back to the food.
You'll work from home, helping customers by phone, live chat, WhatsApp and support tickets inside ServeMate. You don't need to know our system yet. We'll train you on all of it.
What you'll do
- Answer customer questions by phone, live chat, WhatsApp and support tickets
- Help shops with their till, online ordering, kiosks, kitchen screens, TV menus and printers
- Walk new customers through getting set up
- Log problems clearly and pass anything technical to the right person
- Help keep our help centre guides up to date with what customers are asking
What we're looking for
- Quick and confident on a computer
- Clear, patient and genuinely likes helping people
- Organised enough to handle a few chats at once
- A quiet place to work from home and a reliable internet connection
Nice to have
- Experience working in or with takeaways or restaurants
- Customer support or helpdesk experience
What you get
- Full training on the ServeMate platform
- Work from home
- Get in early and grow with us
How to apply
No CV needed. Click below and answer a few questions about you and your experience. It takes about 10 minutes, and a real person reads every application.
Apply now